project info

T he IBM call center in Atlanta needed to deliver on the goal of $1 billion in annual sales utilizing some 137 account representatives. Cornelia Hicks MBA leadership skills as a sales coach and trainer, resulted in the IBM call center exceeding that annual 1 billion dollar goal for 3 consecutive years.

SOLUTION

MatterMax Media CEO, Cornelia Hicks created a sales and training strategy that assisted sales reps in identifying proper methodology in order to uncover hidden opportunities within each prospective vendor:


  • Lifecycle Transitions
  • IT Planning
  • Communications Scheduling
  • New product timeline testing
  • Product sampling

RESULTS

  • IBM saw record sales for each year for computers, servers, and servicing agreements!
  • During this period, IBM out-performed all other computer manufacturers!
  • Several sales reps won the IBM prestigious Gold Circle award under Cornelia\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s directives.
VIEW PROJECT
  • client : IBM
  • skills : Lifecycle Transitions, It Planning, Sales Training
  • date : 29/03/2017

description

IBM saw record sales for each year for computers, servers, and servicing agreements!